What is managed server support?
Managed server support means a team looks after your server for you: watching it around the clock, applying security patches, taking backups, hardening it and fixing problems, so you can focus on your business instead of the command line.
Do my servers have to be hosted with AtoZNode?
No. Managed plans work for any server: one you bought from AtoZNode or one hosted anywhere else, Linux or Windows, with or without a control panel such as cPanel/WHM.
How much does managed server support cost in India?
Plans start at ₹1,999 a month for one server (Starter), ₹4,000 a month for five servers (Pro Managed Servers) and ₹7,000 a month for an unlimited fleet (Enterprise). An emergency malware cleanup is a one-time ₹9,000. GST is added at checkout.
How fast do you respond?
The response targets are part of each plan: 15 minutes on Starter, 5 minutes on Pro, and a custom SLA with 1-minute critical response on Enterprise.
What happens after I pay?
Your servers are set up for monitoring automatically, and our team contacts you through a support ticket to onboard each server. You see the health, backups, security scans and alerts of every server in your AtoZNode dashboard.
Do I have to give my server password?
Not necessarily. You can add login details when you order; they are stored encrypted, only an administrator can open them (every look is logged) and they are wiped when the work is finished. You can also share access in a way you prefer through the ticket.
Can I cancel?
Yes. Choose "Stop at the next bill" and the plan ends at the end of the period you paid for. Nothing is deleted from your servers.
My site was hacked. What should I do?
Order Emergency Malware Cleanup or open a ticket. We scan and remove the malware, find how it got in, harden the server and send a short report, then check again after 48 hours.
Can I pay in rupees with UPI?
Yes. Prices are in Indian rupees and payments are taken through Razorpay, which supports UPI, cards and net banking.