Refund & cancellation policy
How cancellations and refunds work for AtoZNode cloud VPS and dedicated servers.
Last updated September 2026
1. Cancelling a service
You can request cancellation at any time from the server page in your client area (Settings, then Cancel service) or by opening a Billing ticket. Cancellation stops future renewals. The service stays active until the end of the period you have already paid for, unless you ask us to remove it sooner.
2. When you get a full refund
- We could not deliver the service you paid for, for example the server could not be set up.
- You cancel before we have started setting up your server.
- You were charged twice for the same invoice, or charged an amount that does not match your invoice.
3. When refunds are not given
- For time already used, or the unused part of a billing period that has started, on monthly and yearly plans.
- For add-ons or licences that have already been activated.
- When a service was suspended or ended because of a breach of our Terms of Service or acceptable use rules.
4. Wallet balance
Money added to your AtoZNode wallet can be used to pay invoices. Unused wallet balance can be refunded to the original payment method on request.
5. How to ask for a refund
Open a Billing ticket from your client area, or email info@hostcart.net with your invoice number and the reason. We review every request and reply within 2 working days.
6. How long a refund takes
Approved refunds are issued to the original payment method (UPI, card or net banking) through Razorpay within 5 to 7 working days of approval. Your bank may take a few more days to show the credit. If you prefer, we can add the amount to your wallet instead, which is instant.
7. Contact
AtoZNode, a product of HostCart.
Purba Burdwan, West Bengal, India
Email: info@hostcart.net · Phone / WhatsApp: +91 70015 16974